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Terms & Conditions

These terms and conditions form the basis on which you can visit us and our website and order goods from us. Please read them carefully as they contain important information. Ordering goods from us means that you accept these terms and conditions.

General terms and conditions

This site is owned and operated by Laura Gillingham, Flat 1, Beaufort Mansions, Beaufort Street, London, SW3 5AG trading as “Embellish the Ordinary”. If you have any queries about these terms and conditions or if you have any comments or complaints about our website, you can contact us at “We”, “us” and related terms refer to Embellish the Ordinary. “You” and related terms refer to you as a user of this site and/or a customer of Embellish the Ordinary.

  1. The contract between us

    We must receive payment of the whole of the price for the goods that you order before your order can be accepted. Payment of the price for the goods represents an offer on your part to purchase the goods, which will be accepted by us only when the goods are dispatched. Only at this point is a legally binding contract created between us.


  2. Acknowledgement of your order

    To enable us to process your order, you will need to provide us with your e-mail address. We will notify you by e-mail promptly to confirm receipt of your order and to confirm details. This exchange of emails does not constitute a contract between us.


  3. Ownership of rights

    All rights, including copyright, in this website are owned by Embellishing the Ordinary. Any use of this website or its contents, including copying or storing it or them in whole or part, other than for your own personal, non-commercial use, is prohibited without our permission. You may not modify, distribute or repost anything on this website for any purpose.


  4. Accuracy of content

    We have taken care in the preparation of the content of this website, in particular to ensure that prices quoted are correct at the time of publishing and that all goods have been described accurately. However, orders will only be processed on the basis of descriptions and prices which are accurate at the time of processing.


  5. Damage to your computer

    We try to ensure that this website is free from viruses or defects. However, we cannot guarantee that your use of this website or any websites accessible through it will not cause damage to your computer. It is your responsibility to ensure that you have the right equipment to use the website. Except in the case of negligence on our part, we will not be liable to any person for any loss or damage which may arise to computer equipment as a result of using this website.


  6. Availability

    All orders are subject to acceptance and availability. If the goods you have ordered are not available from stock, we will contact you by e-mail or phone (if you have given us details). You will have the option either to wait until the item is available from stock or to cancel your order.


  7. Amending your order

    You may amend your order up to the point on which you click on “submit” during the ordering process.


  8. Price

    The prices payable for goods that you order are as set out on our website. All prices are inclusive of VAT at the current rates and are correct at the time of putting the information on the website.
    Where it is not possible to accept your order at the price indicated on the website, we will advise you by email, and offer you goods of the specification and description at the price stated in the email. We will state in the email the period for which the offer or the price remains valid.


  9. Payment terms

    We will take payment upon receipt of your order from your credit or debit card. We accept no liability if a delivery is delayed because you did not give us the correct payment details. If it is not possible to obtain full payment for the goods from you, then we can refuse to process your order and/or suspend any further deliveries to you. This does not affect any other rights we may have.


  10. Delivery

    10.1 Our delivery charges are set out in our website.
    10.2 We will deliver the goods to the address you specify for delivery in your order. It is important that this address is accurate. Please be precise about where you would like the goods left if you are out when we deliver. We cannot accept any liability for any loss or damage to the goods once they have been delivered in accordance with your delivery instructions. We will aim to deliver the goods by the date we estimate for delivery but delivery times are not guaranteed and time is not of the essence. In general, we will aim to deliver your goods within 7 days from the day after the day we received your order. If delivery is delayed beyond this time, we will contact you to agree a mutually acceptable alternative date.
    10.3 You will become the owner of the goods you have ordered when we dispatch them to you.  From that point the goods will be held at your risk and we will not be liable for their loss or destruction.


  11. Cancellation rights

    11.1 Under The Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013 SI 2013/3134 you have the legal right to cancel your order up to 14 calendar days after the day on which you receive your goods (with the exception of any made to order items). You do not need to give us any reason for cancelling your contract nor will you have to pay any penalty.
    11.2 Should you wish to cancel your order please email
    11.3 You cannot cancel your order if the goods you have ordered are bespoke (i.e. made to order).
    11.4 If you cancel your order then you must send the goods back to us promptly in their original condition and at your own cost and risk.
    11.5 Once you have notified us that you are cancelling your order, and we have either received the goods back or, if earlier, received evidence that you have sent the goods back, we will refund any sum debited by us from your credit or debit card within 14 calendar days.
    11.6 We may make a deduction from your refund for any loss in the value of the goods supplied if the loss is the result of handling by you.


  12. If there is a problem with the goods

    12.1 If you have any questions or complaints about the goods please contact us promptly. You can do so at
    12.2 We are under a legal duty to supply goods that are in conformity with this contract and in accordance with the Consumer Rights Act 2015.
    12.3 If you wish to exercise your legal rights to reject goods you must post them back to us. We will pay the cost of postage or collection.


  13. Liability

    13.1 We are only responsible for losses that are a direct, foreseeable consequence of our negligence or breach of these terms and conditions. We are not liable for the consequences of matters which are beyond our reasonable control.
    13.2 Nothing in these terms and conditions is intended to limit any rights you might have as a consumer under applicable law or other statutory rights that may not be excluded nor in any way to exclude or limit our liability to you for any death or personal injury resulting from our negligence. You have certain rights as a consumer including legal rights relating to faulty and/or misdescribed goods.


  14. Notices

    All notices from you to us must be in writing and sent to our contact address at (insert postal address) and all notices from us to you will be emailed to you or displayed on our website from time to time.


  15. Amendments

    We reserve the right to amend these terms and conditions from time to time.


  16. Law, jurisdiction and language

    The contract between us is governed by and construed in accordance with English law. To the parties submit to the exclusive jurisdiction of the courts of England and Wales.


  17. Invalidity

    If any part of these terms and conditions is unenforceable all other parts remain in full force and effect.


  18. Privacy

    You acknowledge and agree to be bound by the terms of our Privacy Statement below.


  19. Third party rights

    Nothing in these terms and conditions is intended to, nor shall it confer any rights on anyone other than you and us.


I/We, Laura Gillingham are committed to respecting and protecting the privacy of anyone using our site and the confidentiality of any information that you provide us with. The purpose of this statement is to set out how we use any personal information that we may obtain from you.

Data Protection Act 1998 (‘the Act’)

We are registered under the Data Protection Act and comply with the Act in all our dealings with your personal data.

Use and collection of personal information

In general, you can visit our website without telling us who you are and without revealing any information about yourself. If, however, you use our site you will need to register and you will be asked to provide certain information such as your contact details.  We will store this data and hold it on computer or otherwise.

We may use information that you provide:

  • To register you with our website and to administer it.
  • For assessment and analysis, e.g. marketing, customer and product analysis, to enable us to review, develop and improve our services.

If you do not want us to use data in this way, or to pass your details on to third parties for marketing purposes, please tell us.

We may disclose your personal information to third parties:

  • In the event we sell or buy any business or assets, in which case we might disclose your personal data to the prospective buyer or seller.
  • If we are under a legal duty to disclose or share your personal data in order to comply with or meet any legal obligation.


We collect information directly from you in a number of ways.  One way is through our use of ‘cookies’. Most websites use cookies in order to make them work, or to work more efficiently, as well as to provide information to the owners of the website. They help us to understand how our customers and potential customers use our website so we can develop and improve the design, layout, content and function of the site.  Cookies are small text files that are placed on your computer’s hard drive by websites that you visit. They save and retrieve pieces of information about your visit to the website – for example, how you entered the site, how you navigated through the site and what information and documentation was of interest to you.  This means that when you go back to a website, it can give you tailored options based on the information it has stored about you on your last visit.

Some of our cookies are used to simply collect information about how visitors use our website and these types of cookies collect the information in an anonymous form.

Where there is a login process relating to buying products or services from us we also use cookies to store personal registration information so that you do not have to provide it to us again on subsequent visits.

The rules about cookies on websites have recently changed. If you are uncomfortable with the use of cookies, you can disable cookies on your computer by changing the settings in the preferences or options menu in your browser. You can set your browser to reject or block cookies or to tell you when a website tries to put a cookie on your computer. You can also delete any cookies that are already stored on your computer’s hard drive. However, please be aware that if you do delete and block all cookies from our website, parts of the site will not then work. This is because some of the cookies we use are essential for parts of our website to operate. Likewise, you may not be able to use some products and services on other websites without cookies.

To find out more about cookies, including seeing what cookies have been set and how to manage and delete them, visit

If you do not wish to accept cookies from our website, please leave this site immediately and then delete and block all cookies from this site.  Alternatively, you may opt out of receiving information from us by e-mail, telephone, fax or post. You can e-mail us on


We endeavour to take all reasonable steps to protect your personal information. However, we cannot guarantee the security of any data that you disclose online and we will not be responsible for any breach of security unless this is due to our negligence or wilful default.

Your rights

You have the right to ask us not to process your personal data for marketing purposes.  We will aim to inform you before collecting your data if we intend to use your data for such purposes or we intend to disclose your information to any third party for such purpose.  You can exercise your right to prevent this happening by checking certain boxes on the forms we use to collect your data.


You have the right to see personal data (as defined under the Data Protection Act) that we keep about you upon receipt of a written request and payment of a fee of £10.