Faqs

Where is Embellishing the Ordinary located?

EtO is based in Chelsea, west London. EtO does a lot of on-site work for top brands so can travel to a location to carry out work if required.

What services do you provide?

Greeting cards, bespoke cards, illustrative maps, illustrated and scribed invitations, place cards, menus, event stationery, personal stationery, addressed envelopes, artwork and logo design are just some of the many services EtO offers.

Do you just offer the services listed on your website?

EtO can create pretty much anything within reason that you wish. Just let EtO know what exactly you want, and we will create it. If it is truly eye-catching and never been done before EtO may ask if they can display the finished design on the website! EtO should always ask your permission first.

I cannot find an item that was listed on your old site. Do you still stock this?

Yes. Please email with your order and EtO should be able to discuss this.

What does the ‘pre-order’ option on the website actually mean?

‘Pre-order’ means that the design could take up to 14 working days to come back into our stock room. Bear with us and EtO will do their best to get your order to you as quickly as possible.

What happens if I want to make a minor tweak and personalise one of E t O’s existing designs?

We can add a name or a date for a small additional cost. No problem.

Can I meet you in person to discuss my project?

Of course, you can. We can meet in person or if you’d prefer we can discuss your project over a Zoom call in line with current government guidelines.

How many spares do you recommend?

EtO suggests, to all clients, that they order 10% to 15% extra in the event of last minute additions or drop outs.

How many spares do you recommend?

EtO suggests, to all clients, that they order 10% to 15% extra in the event of last minute additions or drop outs.

Payment

What payment options are available?

Accepted cards are currently: Visa (Credit, Debit and Electron), Mastercard, bank transfer and PayPal is also an option.

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